I was having breakfast last week with the family, and the topic of conversation turned to Osama Bin Laden. My wife and I thought we’d prep the kids for what could be discussed at school that day. Max thought he knew what went down:
“You ever hear of those Clear Bombs?”
“Clear Bombs?” I asked.
“Yeah dad, they’re new.”
For a moment, I really had no idea what he was talking about. He went on to tell me how his friend told him about these new “Clear Bombs” and how bad they were and if we wanted to get rid of bad guys, this was the way to go. He was pretty sure that’s what must have happened in Pakistan.
“Max” I said, “Do you mean Nuclear Bombs?”
“Yeah dad, the new Clear Bombs.”
A pretty heavy conversation continued about the events of 9/11 and our justification (or not) in doing what we did, but I was also left with a far more frivolous thought about how we communicate with one another.
Max is a kid, I get it, but it got me thinking about that old game called “telephone”. You whisper something into one person’s ear, they pass it on to the next, and by the time you get to the last person, the message has changed.
If you’re in charge of your brand’s messaging, how many people does it have to pass through before it hits your target? Have you eliminated the potential for people to misunderstand what you’re trying to communicate?
The message starts with you, then it’s your employees, then it’s the sneezers (folks who evangelize who you are), and so on. There are more links in the chain than you realize.
Two things you should do right now:
- Make sure EVERYBODY on your team is clear on what and who you are.
- Start engaging directly with the customer, 1:1, it’s never been easier (and much better than mass marketing).
I’d hate for customers to decide they don’t need or like you because of something you’re not.
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