I was standing inline at Toy’s R Us today and watched three employees discuss how to handle a woman’s return. It was the only open register; all of them seemed unaware that behind her were 4 other people including myself. The 2 people in front of me went back to shopping and by the time I got checked out it was 20 minutes later.
DON’T WASTE MY TIME! I don’t like waiting in line and guess what, nobody else does either. It sucks.
The digital age has trained us to expect things faster. Not just online but in our daily lives. We expect the lines to move faster, traffic to clear sooner, and our food to be ready now. Banking is faster, buying music is faster, getting a hold of friends and co-workers is instantaneous, self checkout is brilliant, and the list goes on and on.
So here are some questions for you:
If you take pictures for winners at a meet and greet, how long does it take for you to email or post them?
When a listener (AKA P1, Heavy Deep, Winner, Fan) comes in to pick up a prize, how long does that transaction take? Is the prize in the building? Is the promotions team hanging around to find it for your receptionist or does he/she have it?
If you have an in studio performance how long does it take until it’s up on the website?
How long does it take you to post photos or other content from concerts and station events?
When you tease a contest how far ahead is that opportunity? 5, 10, 15 minutes? More?
When you tease what song you’re playing next hour, how long will you make them wait for it? Will they?
The expectation is not soon, in a little while, or next hour. The expectation is not that I’ll have to wait in the lobby or keep visiting the website everyday for a week. The expectation is right now. Now, as in this second, as in you have 2 minutes to find the 10 dollar CD I don’t really want. You have seconds to play that new song or execute that contest because I’m punching around until then and I may not come back.
0.000000
0.000000
Like this:
Be the first to like this post.
Comments